A survey released by software developer company revealed that 81% of surveyed companies in India have had critical problems with performance of their applications. In total, a third of these companies suffered financial losses because of slow applications.
Enterprise applications today are considered the center of different sizes and sectors operations. With the advancement of connectivity trends like Bring Your Own Device ( BYOD ), the cloud and the model of Software as a Service (SaaS), adopted by a larger number of companies today, these applications gain increasing importance for business users, which now depend more on its delivery.
According to the survey, almost all corporate end users in India (99%) stated that the proper functioning of enterprise applications is essential for the execution of their work routines. For 83% of them, this type of application has also become more important in the last five years to carry out their work.
Still, IT teams around the country struggle to ensure availability. According to the result of survey, 86% of respondents said they have contacted the IT department at least once in the past year because of performance problems or application availability. Of the total, 46% claimed to have contacted the IT six times or more in a year.
The importance of the resulting performance and availability of applications requires that the IT industry will expand beyond the focus on infrastructure management and adopt the application centric management. And the quality of that management can build or break a company. It is not just an application that is running, but it works to meet end user expectations.
The perception of the survey is that business users are also fewer patients with problems of application delivery. 71% of them said they expect the problems to be solved in no more than an hour after reported.
But it hardly happens, according to the results shown. About 40% of respondents said they waited a whole day to availability issues were resolved.
The survey was conducted in August 2014 and interviewed 207 users of enterprise applications of small, medium and large, the public and private sectors in India.